Shipping

• How can I track my order?

  Once your order is shipped, we’ll email you tracking information. You can also check your order status on the Order Tracking Page Please allow 48 hours for the tracking information to update.

• I only received part of my order. Is it normal?

  Yes, it is normal for different products to be shipped from different warehouses or held by customs for varying periods. Your order may arrive in multiple packages and at different times, but all items should typically arrive within the expected delivery time frame. If you have concerns, please c...

• Is expedited shipping available?

  Currently, we do not offer expedited shipping options. All orders are shipped using our standard delivery service, which takes 7-14 business days depending on the destination country.

• My order status shows “Delivered,” but I haven’t received it. What should I do?

  If you have verified your shipping address and your order is marked as "delivered" by the shipping company but is missing, here are some steps you can take: 1. Check with Neighbors: Sometimes, a package may be delivered to a neighbor by mistake. Check with your neighbors to see if they have acce...

• What are the shipping fees?

  Shipping is free worldwide for orders over $60 USD. For orders below $60, there is a flat rate shipping fee of $10.

• What are the shipping times?

  – United States: 7-14  days – Canada: 6-10  days – Australia & New Zealand: 7-10 days – Rest of the World: 8-15 days Note: These times are estimates and exclude weekends and public holidays.

• What if I haven’t received my order tracking number?

  If you don’t receive a tracking number within 4 days of your shipping confirmation email, please contact us with your name and order number.

• What should I do if my package arrives damaged?

  Contact our Customer Service immediately at support@paintvibe.com to arrange for a replacement of the damaged items.

• When will my order be shipped?

  Orders are typically shipped within 24 business hours, excluding weekends and holidays. During high volume periods, it may take longer.

• Where are you shipping from?

  At PaintVibe, we strategically have multiple shipping locations to serve our customers effectively. Depending on your location, we will ship your orders from the nearest fulfillment center to minimize transit times and expedite delivery. Our network of shipping locations enables us to reach cust...

• Which countries do you ship to?

  We ship to various countries. A full list is available on the Payment Page under the Country drop-down window.